Terms and Conditions (29 September 2021)

Welcome to the Interflora Floristry Trade Club Site www.floristrytradeclub.co.uk.  These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Interflora British Unit ("Interflora, We or Us") make the Interflora Floristry Trade Club Site (the “Site”) available to you and any of the Services which are accessible on or via the Site (the "Interflora Florist Trade Club Service").  


“Floristry Trade Club” means the Interflora Floristry Trade Club, accessible via the Site www.floristrytradeclub.co.uk

“Personal Information” means the information you provide/We collect when using this Site as detailed in our
Privacy Policy 

“Services” means any products, services, subscriptions, training courses, event tickets offered on the Floristry Trade Club Site at www.floristrytradeclub.co.uk

“Service Provider” means either Interflora, or Interflora’s 3rd party supplier of the services being subscribed to

“Site” means www.floristrytradeclub.co.uk

“Subscriber(s)” means anyone who subscribes to the Floristry Trade Club via the Site www.floristrytradeclub.co.uk

About these terms and conditions

1.    By using the Site, you confirm that you accept these Terms and Conditions and that you agree to comply with them. 

2.    These terms and conditions apply regardless of whatever device you use (including, but not limited to, desktop, laptop, mobile web browser or mobile phone) to access our Site.

3.    We reserve the right to change these Terms and Conditions at any time and therefore recommend that you check these Terms and Conditions periodically when using our Site.

4.    Please note that some areas of the Site are restricted to Subscribers, for more information see section titled Subscription to Floristry Trade Club. 

5.    You must be 18 to purchase Services from this Site.

Subscription to Floristry Trade Club

6.    We offer the following Subscriptions:

Corporate Subscription:

  • £240 per month

  • Minimum 12 month subscription period

  • Payable via Direct Debit via Wix payment

  • Cancellation with 30 days’ notice by emailing floristrytradeclub@interflora.co.uk 


Business Subscription:

  • £30 per month

  • Minimum 12 month subscription period

  • Payable via Direct Debit via Wix payment

  • Cancellation with 30 days’ notice by emailing floristrytradeclub@interflora.co.uk 

Individual Subscription:

Email Subscription:

7.    Subscription prices quoted are VAT inclusive.


8.    Subscription purchases are subject to a 14 day cooling off period, commencing from the date you submit your request to subscribe.  If you wish to cancel your subscription within the cooling off period, please contact floristrytradeclub@interflora.co.uk

9.    If you would like to see more details and subscribe, please see our Floristry Trade Club Subscriptions.

10.    By purchasing a Subscription, you will be set up with an account to access content available to your Subscription type and you agree that you will not:

  • Share your account details with anyone

  • Reproduce any of the information received as part of your Subscription

  • Post any inappropriate, inaccurate, or offensive content to any subscriber forums or discussions

  • Use a false name or contact details, not impersonate another person when subscribing

11.    You must notify us immediately if you become aware of any unauthorised use of your account by others via email at floristrytradeclub@interflora.co.uk.


12.    We reserve the right to suspend or cancel your Subscription immediately and without notice in the following circumstances:

  • If We believe that you have not complied with these terms and conditions

  • If you default on payment for your Subscription

  • If it is considered that you have abused your Subscription


13.    In the event of any default on payment We reserve the right to:

  • Charge you for any outstanding amount remaining on the unexpired portion of your minimum subscription term; or

  • Send your details to third party debt collectors


14.    You will be given clear instructions how to order, and you will be required to provide us or the Service Provider with your complete Personal Details, including, name, shop address, including post code, email address and telephone contact number (landline or mobile). 

15.    Via this Site you can subscribe to Services offered by Interflora or via Interflora’s carefully selected third party providers.


16.    Orders placed on the Site for Services will either be placed directly with Interflora or with the Service Provider.

Payment for Services and Subscriptions

17.    Wix Payment accepts payment via debit or credit card from all major brands:  Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro via Wix Payment.

18.    Your payment for any Service will be taken via Wix Payment and therefore subject to Wix Payment Terms of Service, and your payment will be processed by Adyen N.V. or by Stripe Inc. and therefore subject to Adyen’s Processor Terms & Conditions or Stripe’s Account Agreement.  

19.    The Wix Payment Terms of Service, Adyen’s Processor Terms & Conditions and Stripe’s Account Agreement may be updated from time to time, so We suggest you review these periodically.  Amendments and modifications to these Payment Terms and Payment Processor’s Terms and Agreement will be deemed effective once posted online, unless otherwise noted.  Your continued use of our Site following any modifications to the aforementioned terms and agreements constitutes your acceptance of the modified terms.  

20.    By clicking on the ‘Buy Now’ button  at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the Site.

21.    Submitting your order is subject to acceptance either by Us or by the Service provider.  We, or the Service provider, will send an email confirmation, to the email address you provide, to acknowledge your order.  We, nor the Service provider, will consider ourselves bound by a contract with you until the email confirmation has been issued.

Cancellation / Amendment

22.   If for any reason you wish to change or cancel your order for Services, please contact Interflora via email floristrytradeclub@interflora.co.uk  or the Service Provider, as appropriate.  

23.    Please provide the following information to enable your order to be cancelled:

•    Email address
•    Order Number(s)
•    Your name


24.    If you ordered via the Service Provider, please contact them via the contact details provided on the Order Confirmation email you received from them.

25.    You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Privacy & Use of Your Personal Information

26.   Your use of this Site means you consent to the use of your Personal Information and we will use your Personal Information as detailed in our Privacy Policy. 


27.   We accept liability for death or personal injury arising from our negligence.

28.   We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if We have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Site and/or the Interflora Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your rights in relation to the quality, fitness or description of the Services supplied.

29.   We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.


30.   Interflora and our selected Service providers understand that We are under a legal duty to supply Services that are in accordance with the contract.

Intellectual Property

31.   All other rights, including copyright, in this Site are owned by Interflora British Unit. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Interflora British Unit. You may not modify, distribute, or repost something on this Site for any purpose.  

32.   Any content which is available for you to download will be clearly marked as being available for you to download and use. 

Our Trade Marks

33.   The word mark 'Interflora' is a registered trademark owned by Interflora, Inc. in the United States. The Mercury Emblem is also a registered trademark owned by FTD, Inc. in the United States. These trademarks protect Interflora's identity as the world's most trusted brand for flower and gift delivery. Interflora British Unit has licences to use both trademarks and for Interflora Network florists to also use the trademarks. We are very proactive in protecting our famous brand and We actively monitor use of the trademarks by third parties. 

34.   The Interflora and Mercury Man trademarks cannot be used by a third party unless permission has been granted by Interflora.  Any authorised use of the Marks must be in accordance with trademark usage guidelines as issued by Interflora and as may be amended from time to time. 


35.   Whilst We use all reasonable endeavours to ensure the Site is fully operational and error-free, We cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Site impossible or impractical.

36.   You are responsible for ensuring that anyone who accesses our Site through your internet connection is made aware of these Terms and Conditions and any other Terms and Conditions as may be applicable to them, and that they comply with them.

37.   All Services promoted on the Site (as may be varied from time to time) are available throughout the UK, Channel Islands, Republic of Ireland and Isle of Man, unless otherwise state.

38.   We reserve the right to suspend, restrict or terminate access to the Site for any reason at any time.

39.   These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers, and other terms contained in the Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

40.   We shall ensure that We comply with the requirement of all applicable data protection, privacy and consumer legislation including, without limitation, the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and other applicable data protection legislations (as replaced, modified, or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy and Wix’s Privacy Policy.

41.   A person who is not a party to the agreement between you and Us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists apart from that act.

42.   In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

43.   Your purchase will be deemed to have occurred in the UK, unless otherwise stated.  These Terms and Conditions shall be governed by and constructed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.