Online Reviews: the Good, the Bad and the Downright Ugly

There can be few of us who haven’t left an online review for businesses we have used and most of us understand the power reviews can have, both positive and negative.  As business owners we can embrace them with understandable pride when they are glowing and we can easily lose sleep over the negative ones. 

With the peaks of Valentine's Day and Mother’s Day being only four weeks apart this year, I thought it would be a good idea to look at reviews and what is the best way to deal with them.

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