The majority of brides are absolutely delightful, full of excitement and joy, enjoying the planning of their big day, especially when it comes to talking about flowers!
However, as with any business serving the public, there are exceptions, where some clients can be more challenging. These challenges can come in various forms, from being:
demanding
unreasonable
rude
to
not listening
When it becomes obvious to you or your team, that the conversations and discussions are not going as smoothly as you would like, the last thing you want is to make the situation worse.
Be mindful of your demeanour, no matter how you really feel.
In my experience, I would always advise to be mindful of your demeanour, no matter how you really feel.
As mentioned in my previous article, the tone of your voice, your body language, the tone of an email all make a huge difference to the impression you give back to your client. A disgruntled bride’s feedback of her experience with you/your team/your business can do damage to you and your brand.
My tips are:
