Handling Customer Complaints
Take back control and help turn a negative situation into a positive customer experience with our 10 steps to successful...
Jackie Whittaker
Jan 163 min read
Tips for Peak Success - Planning is Key
Set yourself up for peak success with our top tips and best practices...
Nicole Moore
Jan 143 min read
Children will Love to Give these Plants to Mum
Su Whale offers some clever retail tips to attract children to purchase for Mother's Day.
Su Whale
Feb 20, 20242 min read
Social Media Marketing: Seasonal Events
Every occasion and event is a potential marketing opportunity for your business. Harness the power of Social Media to maximise sales.
Avocado Social
Dec 8, 20231 min read
Visual Merchandising: Making the most of those Special Events
Make sure your shop windows stand out from the crowd this Mother's Day. Visual Merchandising experts Two Visual explain how.
Two Visual
Feb 13, 20233 min read
Product Sourcing – How, What and When
Karen Barnes shares her thoughts on successful product sourcing and the best trade fairs to visit for inspiration and choice.
Karen Barnes
Dec 29, 20224 min read
Creating Ambience with Scent
Scented shop environments will boost shoppers’ moods, improve their experience and can encourage them to spend more.
Su Whale
Nov 24, 20222 min read
"How Can I Help You?" - Putting customers at the heart of your business
Let’s take a familiar analogy, that of creating a bouquet, to explore some key steps that will support you to engage, serve & keep customers
Catherine Jane Kirk
Apr 5, 20221 min read
Delighting Customers with Easy and Inspirational Shop Interiors
Business Subscribers: Get your shop layout right to maximise every sales opportunity. Visual merchandising experts Two Visual show you how.
Two Visual
Mar 17, 20224 min read
Delivery Problems – Understanding Consumer Rights
With Mother’s Day looming and customer expectations high, its worth reminding yourself about where you stand if something goes wrong.
Jackie Whittaker
Mar 16, 20223 min read
Smartphone Flower Photography
Get ready to take better photos with expert Louise Mills. The good news is that you don’t need a high end camera.....
Nicole Moore
Mar 9, 20224 min read
Marketing Made Easy: Kerb Appeal and Window Display Advertising
Retailers have just a few seconds to grab the attention of passing customers. Learn how to create kerb appeal and interest in your shop.
Lisa Harrison
Mar 7, 20225 min read
Marketing Made Easy: Printed Marketing Materials for Florists
As you prepare for one of your busiest seasons, we discuss how you can use printed marketing materials to promote your business.
Lisa Harrison
Feb 22, 20224 min read
Turning a complaint into a positive
We’ve all had it. Your previously fabulous 5* Google rating takes a nosedive because someone clicks the 1* button....
Caroline Marshall-Foster
Sep 26, 20213 min read
Time management
The faster we scramble to catch up, the further away that elusive goal seems. As a result, we feel stressed and out of control.
Health Assured
Aug 1, 20213 min read
